Printers Troubleshooting

Issue	Probable Cause	Solution
Alarm light illuminated	Printer fault	Call for service.
Alarm light illuminated	Out of paper	Load paper.
Alarm light illuminated	Paper jammed	Clear paper jam.
Alarm light illuminated	Low on paper	Paper sensor is not being depressed. Load paper.
No indicator lights. No print.	No power	Check to ensure power cord is plugged into the outlet. Check circuit breaker.
No print	SEL or ONLINE off	Press the SEL or ONLINE button to enable.
No print	Interface cable	Check cable for damage. Check to ensure cable is connected at the indicator and printer.
No print	Printer fault	Perform printer self test. Call for service.
Prints garbled characters	Printer fault	Call for service.
Prints garbled characters	Baud rate	Check baud rate setting on switches or internal program printout. Check baud settings on the indicator.
Prints garbled characters	Emulation wrong	Check emulation setting on switches or internal program printout.
Prints partial characters	Printer head damaged	Call for service.
Prints partial characters	Ribbon	Ribbon is defective or threaded incorrectly.